Shipping Policy
(URL: https://kraftanluxe.com/shipping-policy)
Last Updated: [Insert Date]
KRAFTAN LUXE LLC
232 Marion St FL 1, East Boston, MA 02128
Phone: +1 (737) 787-8762
Email: contactus@kraftanluxe.com
Thank you for choosing KRAFTAN LUXE LLC! We are committed to providing a seamless shopping experience with reliable shipping services. Below are the details of our shipping process, timelines, and policies.
1. Shipping Locations
We currently ship to all 50 U.S. states and select international destinations. If your country isn’t listed at checkout, email us at contactus@kraftanluxe.com to confirm availability.
2. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or U.S. holidays will be processed the next business day.
3. Shipping Options & Delivery Times
U.S. Domestic Shipping
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Free Standard Shipping | 3–7 business days | Orders over $50 (U.S. only) |
International Shipping
| Service | Delivery Time | Cost |
|---|---|---|
| Standard International | 7–14 business days | Calculated at checkout |
| Expedited International | 3–7 business days | Calculated at checkout |
4. Shipping Carriers
We partner with trusted carriers, including USPS, UPS, FedEx, and DHL, to ensure safe and timely delivery.
5. Order Tracking
- A confirmation email with a tracking number will be sent once your order ships.
- Track your order’s status via the carrier’s website or your WooCommerce account dashboard.
6. Shipping Delays
While we strive to meet delivery estimates, delays may occur due to:
- Carrier disruptions (e.g., weather, logistical issues).
- International customs clearance.
- Incorrect/incomplete addresses.
Note:Â KRAFTAN LUXE LLC is not liable for delays beyond our control.
7. Customs & Import Duties
- International customers may incur customs fees, taxes, or import duties, which are the recipient’s responsibility.
- We cannot predict or cover these charges.
8. Incorrect Addresses
- Double-check your shipping address at checkout.
- Orders returned due to incorrect addresses will require a reshipping fee paid by the customer.
9. Risk of Loss
- Responsibility for loss or damage transfers to the customer upon carrier delivery.
- For lost/damaged packages, contact the carrier directly to file a claim.
10. Contact Us
For shipping-related questions:
Email: contactus@kraftanluxe.com
Phone: +1 (737) 787-8762
Address: 232 Marion St FL 1, East Boston, MA 02128